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4.6
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The Dental Surgery Burnham logo
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  • 43-45 High Street
  • Burnham
  • Buckinghamshire
  • SL1 7JD
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In this practice, we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service.

When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

  1. The person responsible for dealing with any complaint about the service which we provide Mrs Julia Powell, Practice Manager.
  2. If a patient complains on the telephone or in person, we will listen to their complaint and offer to refer him or her to the Practice Manager immediately. If the Practice Manager is not available at the time, then the patient will be informed when they will be able to talk to the Practice Manager and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on to the Practice Manager. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  3. If the patient complains in writing or by email, it will be passed on immediately to the Practice Manager, Mrs Julia Powell.
  4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.
  5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice within three working days.
  6. We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  7. We will confirm the decision about the complaint in writing immediately after completing our investigation.
  8. Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
  9. If patients are not satisfied with the result of our procedure then a complaint may be made to:

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk

The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk

The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct

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Testimonials

"This is a very very good dentist both myself and my son who is special needs are extremely nervous about going to the dentist. A friendly reassuring manner really put us both at ease. It…

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Jenna Page

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Testimonials

"Scared stiff of dentists! 65 years old and hadn't been for 15 years! Very few teeth left and those are precious! If I had known these people existed and were so close to me, I…

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R Carter

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Testimonials

"I was really pleased with the treatment I have received at the surgery. After finding out I needed more work and further treatment than I initially anticipated I felt extremely nervous but the staff were…

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S Brown

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Testimonials

"I have been attending the surgery for the last forty years when the practice changed ownership I had to adjust to finding a new dentist which was a hard act to follow having always had…

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Claire

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Testimonials

"Receptionists are always very welcoming and helpful. My dentist is very professional and makes me feel at ease. I would recommend the surgery to anyone looking for a dentist."

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N Brooker

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Testimonials

"Everyone working here is very friendly and helpful both in person and on the telephone."

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Jane Meer

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Testimonials

"We have been coming to the surgery for many years. We have found the staff to be very friendly and helpful. I would recommend them to anyone. Our son runs to see the dentist."

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Jill Gibson

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Testimonials

"I have been coming to this surgery for many years now and have never had a bad experience. The staff have always been very friendly and reassuring. I have seen many different dentists that have…

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Ben Cook

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Testimonials

"As a new patient, I felt relaxed and had a gentle, good examination. The atmosphere was welcoming and friendly."

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Mr Simpson

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Testimonials

"I have been attending the surgery for over 40 years and the staff are friendly and there is a nice waiting room. Mr Takhar is an excellent dentist, he explains everything, never rushes you. He…

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Linda Wells

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Testimonials

"I have been attending this dental surgery for the last year and I have never felt more welcome and at ease with excellent service and care. My dentist Raj is one of the most skilled…

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Mr S Ghani

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Testimonials

"I have been a patient for over 20 years I feel very relaxed and good when I come into the dental surgery. The staff are very helpful and make you feel relaxed before you go…

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Mrs Richards

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Testimonials

"I have been attending dental surgery for over 50 years, having been born in the village. Dr Lenko was my dentist until his retirement and has been preceded by Gurpreet who is excellent! Gurpreet is…

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R Cox

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Testimonials

"I have been attending the surgery for 30 years the atmosphere in the surgery is good, it is bright, cheerful and relaxing in reception. The staff are very nice and the dentist is very caring…

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A Devereux

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Testimonials

"On entering the surgery I feel welcomed, I have been attending the surgery for more years than I care to remember the staff are polite, friendly, caring and genuine."

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P Worth

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The Dental Surgery Burnham logo
CALL: 01628 664 614
  • 43-45 High Street
  • Burnham
  • Buckinghamshire
  • SL1 7JD